Support with investment-related disputes
Prime Claim helps you review concerns about an investment platform, payment or suspected fraud. A free initial conversation can help identify relevant documents and possible next steps. Any recovery depends on the circumstances and the organisations involved.
We receive files with losses of 989,70 € or morePrime Claim – support with financial disputes
We help individuals and businesses understand the steps available after suspected investment fraud. Our work includes reviewing payment records and preparing relevant enquiries and complaints in the Netherlands and across borders.
We review the available information before discussing possible recovery procedures. The options depend on the payment method, supporting documents, applicable rules and the organisations involved.
A meticulous review of each file
Each matter is reviewed individually. We consider the payment history and available documents before discussing which steps may be appropriate.
- Structured analysis of every file we receive
- A network of legal partners across the European Union
- Phone support as long as your file is open
What our clients say
Heartfelt feedback from people who recovered their funds with our expert support.
When a fake brokerage firm took most of my savings, I was too embarrassed to tell anyone. Prime Claim listened without judgment and explained clearly what could and could not be done. They made bank and card applications on my behalf, which I would never have known how to prepare.
What I valued most was their honesty. From day one they were realistic about my chances and didn't make promises they couldn't keep. The briefings were organized and clear, I finally felt like I had someone on my side.
In the crypto trap I fell into, the money was scattered across wallets in several countries. The team tracked where funds were going and coordinated applications across borders. He was professional from start to finish.
Names have been changed for privacy.
Discuss a platform or payment dispute
Request a free initial conversation about your situation. We can explain what information may be needed and discuss possible next steps, without a commitment to further services.
Get a free evaluationFree · Confidential · No obligation · Based in Amsterdam
Support with investment and payment disputes
We act on behalf of individuals and companies harmed by investment fraud, fraudulent trading platforms and malicious crypto transactions. Each file follows a defined legal, banking and technical protocol.
We coordinate partner attorneys and the necessary resources to pursue funds internationally.
Suspected investment fraud
We review concerns about investment platforms and the related payment records. Where appropriate, we help prepare enquiries to banks or platforms and identify relevant complaint procedures. Any refund or other remedy depends on the facts and applicable rules.
Request a meetingCrypto and digital asset fraud
Fake exchanges, fake ICOs, wallet draining and NFT traps. We trace funds between wallets and exchanges and contact platforms and services that can freeze or refund them.
Request a meetingUnauthorized brokers and Forex/CFD platforms
Foreign-based "brokerage firms", Forex, CFD and leveraged trading platforms operating without authorization. We inspect the company against the AFM's list of unauthorized/unauthorized intermediary institutions and EU warnings, and establish the application on this basis.
Request a meetingPonzi schemes, pyramids and high-yield programs
Structures where previous investors are paid with the money of new investors. We document the fiction, report it to the relevant authorities, and pursue appropriate civil or criminal remedies.
Request a meetingA structured approach to investment disputes
We help people organise information about suspected investment fraud, disputed payments and digital asset transactions. We explain possible complaint and recovery procedures, including their practical limitations and the role of banks, platforms and relevant authorities.
- Decisive action in digital fraud files
- Legal partners across Europe
- Priority processing of urgent, time-sensitive files
- Clear and complete information at every stage
- 10+ years of experience fighting online fraud
Support through the agreed process
We undertake the process from start to finish: analyzing your file, collecting evidence and meeting with banks and relevant authorities. You have a single point of contact that follows your case from initial search to completion.
How we review an enquiry
Our process covers the initial discussion, document review and any agreed follow-up. Recovery is not guaranteed.
first contact
Fill out the form with your information and a brief description of what happened. We will get back to you to review your file, free of charge and without obligation.
Analysis and money tracking
We extract how money moves through bank transfers, card payments or crypto wallets and identify viable paths to recovery.
Opening the file
We prepare and submit the correct applications: bank transfer refund, card chargeback and complaint to regulatory bodies and prosecutor's office.
Progress and outcome review
We explain responses received and discuss any further steps within the agreed scope. Decisions about refunds or other remedies are made by the relevant organisations.
All about our fraud recovery work
Answers to the most common questions we hear from victims of online fraud, fraudulent investments and misuse of assets.
What types of scams are you dealing with?
With most of the financial fraud files in the Netherlands and abroad:
- Crypto and digital assets:fake exchanges, fake ICOs, NFT traps, wallet draining.
- Unauthorized trading platforms and brokers:Forex, CFD, leveraged trading, so-called "brokerage firms" based abroad.
- Investment scam:inflated projects, shell companies, fake high-return opportunities.
- Ponzi chains and pyramid structures:fictions that pay the old investor with the new investor's money.
- Fake "artificial intelligence" and "automated trading" systems:bots or algorithms that promise guaranteed returns.
What are the chances of recovery?
It depends on the file: how the money moves, how quickly you take action, the nature of the documents and third parties beyond our control (banks, payment institutions, platforms, authorities). Instead of promising a result, we give you an honest opinion during the evaluation phase. We do not guarantee recovery.
How are your fees determined?
We explain any costs clearly and in writing before committing. We never ask for cryptocurrency, seed phrases, wallet keys, or payment to “unlock” or “release” money; These requests are typical signs of fraud.
How long does recovery take?
Durations vary widely; It can take a few weeks for some card and bank applications, or months for complex cross-border files. We set realistic expectations from the beginning and keep you updated as the process progresses.
What happens if the fraudster is abroad?
Many online scams are cross-border and this is at the heart of our business. We also pursue funds outside the Netherlands, coordinating with foreign banks, courts and judicial cooperation through our EU business partner network.
What documents are required to open a file?
What you have: payment slips and account statements, website with platform or “broker” name, emails or chat logs, screenshots, wallet addresses or transaction numbers, and contracts, if any. The more complete the evidence, the stronger the application.
If the fraud happened months ago, is it still valid?
Most of the time yes, but act quickly. Some banking and card solutions are time-bound, while other avenues remain open for longer. It's worth doing an evaluation even for old files.
Can you guarantee a full refund?
No. Anyone who guarantees full recovery is not being honest with you. Results depend on the characteristics of each file and third parties beyond our control. What we guarantee is an honest assessment and diligence across every appropriate channel.
Free, confidential first consultation. We analyze the fraud, report it to the relevant authorities and initiate appropriate civil or criminal action.
Request an initial consultation
Request a free case evaluation. Share what happened so we can reconstruct the scenario and suggest the most appropriate steps.
- Free, confidential review
- No upfront analysis fee
- An honest opinion, even if the answer is "no"
Guidance on records, complaints and next steps
Articles written by our partner lawyers: understand new fraud schemes, react quickly and use the right banking or legal tools.
GuideWhat to Do After Investment Scams in the Netherlands: Step-by-Step Guide
The right first steps after an online investment scam: gathering evidence, recalling the bank, and contacting the authorities.
Read the article
recoveryHow Cross-Border Fund Recovery Works
Why are fraudulent funds moved abroad, how does tracking work and how to track international claims.
Read the article
prevention
Warning Signs of Investment Scams: How to Spot a Fake Broker
Red flags of a fake brokerage firm and how to verify a firm against AFM records.
Read the articleMonthly updates based on AFM and DNB warnings and real events reported by our clients.
Speak with our team
Discuss your situation in a free initial conversation. We will explain what information may be useful and whether we can assist with the next steps.
Free file evaluationFree · Confidential · Request a callback